FAQ: Frequently Asked Questions Grand Hotel Excelsior

Rooms are available from 1:00 PM on the day of arrival. Please vacate your room by 10:00 AM on the day of departure.

We have an underground garage with security cameras. Space is limited and reservations are required. Rates vary depending on the season: €15 in July, €17 in August, and €12 in other months.

The package includes full board (breakfast, lunch, and dinner served at your table), a beach umbrella with two sunbeds on the partner beach (from the 4th row), pool access, fitness area, and all entertainment activities.

Yes, small-sized dogs (up to 10 kg) are allowed. In your room, you’ll find a pet bed, bowls, and a small cot. Your furry friend is welcome to stay with you in the common areas and on the terrace, but please note they are not allowed in the pool, restaurant, or Superior rooms.

Yes, we offer specialty dishes. We ask that you inform us of any intolerances when booking or upon arrival. Please note that our kitchen does not have dedicated spaces, equipment, or preparation lines for foods free from specific allergens. For this reason, while we take the utmost care in preparing our dishes, we cannot guarantee the complete absence of traces or cross-contamination .

In case of serious allergies or allergies potentially causing severe reactions , we invite you to expressly inform us and to carefully evaluate the suitability of our catering service, which cannot guarantee preparations totally free of the allergen in question.

Therefore, prior communication of allergies or intolerances does not constitute a guarantee of the total absence of the allergen or of possible accidental contamination .

We have everything you need: high chairs, strollers, cots, bed rails, and baby bath tubs. The hotel also has a 24-hour baby food corner equipped with a kitchen, fridge, and baby food. From June 21 to September 6, a mini club is open for children aged 4 and up.

The outdoor pool is open from 8:00 AM to 8:00 PM. Use of the hot tub is free during the day, but must be reserved on-site to ensure space and relaxation.

Yes, you can choose the BeSafe Rate Plus. It includes insurance that protects your deposit and reimburses you in the event of cancellation for any documented reason, as well as offering medical assistance during your stay.